User services policy

User Services Policy

This User Services Policy (USP) applies to you and anybody you allow to use and access the website of Etihad Business Services Center (ESC), including all features, functionalities, contents and services.

By using or accessing the ESC website, you shall be deemed to have accepted the terms outlined herein. We may change parts or the whole of this policy whenever necessary. Any such changes will be effective once posted on the ESC website at [insert URL/web address]. It is your responsibility to check these updates, and your continued use of the ESC website shall signify your acceptance of the changes we have made.

The website may only be used for lawful purposes in accordance with all current and future laws, statutes and regulations in force from time to time in all applicable territories where the website is being used, or accessed from.

You may not use the website to send, receive, store, distribute, transmit, post, upload or download any materials or data which:

  • violates any laws;
  • is defamatory, offensive, abusive, indecent, obscene, or constitutes harassment;
  • is in breach of any third party rights (including any third party intellectual property rights);
  • has any fraudulent purpose or effect; or
  • damages or may damage our name and/or reputation

Or permit any other person (whether intentionally or otherwise) to do so.

In addition, you must not use the website to violate our network security or any third party’s system or network security by any method or means.

Users are prohibited from sharing login details for the website. Each new user must register and provide personal information as required by our systems

You expressly authorize Etihad Business Services Center to use your personal data and other account information in connection with any investigation carried out by us in accordance with this policy, including by disclosing it to any third party authority that ESC considers has a legitimate interest in any such investigation or its outcome.

Etihad Business Services Center reserves the right to terminate your usage with immediate effect and without further obligation or liability to you as required by any law enforcement organisation or by the Courts or any relevant regulatory authority.

If you wish to notify us of a breach of this policy, or if you wish to make a complaint regarding content, data or material that has been stored and/or accessed via our website or one or more of our services, please email us at