Labour Services

Note Submission (complaint)

Service Sector/Department

Labour Sector – Client Relation

Service Classification

Sub Service

Service Type


Service Description

A written letter or verbal message that is provided to the federal government from a client that expresses his dissatisfaction with a procedure, service transactions or how it’s provided

Required Documents

  • A phone number or an email must be provided
  • Valid and true information must be presented in the note
  • Answering the concerned entities calls

Terms And Conditions

  • None

Service Procedures

1- Using the right channel to submit the note

2- Explaining the grievance either in writing or verbally

Relation of service with other service

Information request – Request a grievance – Suggestion submission service

Service Limitation


Where to Apply

  • Call center
  • Email
  • Fax
  • The Ministry of Labour online portal
  • Mygov website

Service Time

5 Working days

Target Audience

Labours and Employers

Working Hours

24 hours for all channels except the call center from 8 a.m. to 10 p.m

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