Privacy Policy

This privacy policy applies to www.esc-uae.com owned and operated by Etihad Business Services Center. This privacy policy illustrates how the company collects and uses the personal information you provide on our website.

You may easily access most of the content on Etihad Business Services Center’s website without providing any information about you. There are, however, certain services that can only be accessed by registering your personal information, through available online forms. This is completely optional.

Should you decide to take full advantage of our services, you will be required to provide personal, verifiable information such as your name, organization name, mailing address, e-mail address and other relevant details.

If the service requires an online payment, you will be prompted to provide a card number, expiration date and the name and address of the cardholder. In cases where an additional account is needed, the website will also require personal information on the additional user.

Etihad Business Services Center collects all the information in order to record and support the services you contract our company to do in order for us to serve you better, and to keep you updated with the latest developments on our services.

We may share this information with an external link or partner, but only in relation to the services that you engage.

Etihad Business Services Center shares the information that you provide to us in accordance with our obligations to process the services that you have contracted us to do, as well as for purposes of enhancing our services and updating you with any developments that may be relevant to you. Etihad Business Services Center does NOT, however, share with external parties the personal information you have shared with us, as well as any details related to your payments.

You may receive promotional communications from us from time to time, but you have the option of asking to be removed from our emailers; we will, however, retain your information.

Please note that we may use outside shipping and printing companies as well as credit card processing companies to fulfill services. Note that these companies are not authorized by Etihad Business Services Center to retain, share, store or use the personally identifiable information that they receive from us for any other purposes. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.

We reserve the right to disclose your personally identifiable information as required by law, such as to comply with a subpoena, or similar legal process and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process.

If Etihad Business Services Center is involved in a merger, acquisition, or sale of all or a portion of its assets you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

We recognize and appreciate the importance of the responsible use of your personally identifiable information. Except as disclosed above or in published lists of consenting customers, we do not release or sell lists of our customer names to outside organizations. Further, your personally identifiable information is password-protected to prevent unauthorized access to it. Finally, when you submit personally identifiable information to Etihad Business Services Center, you understand and agree that the company and/or its subsidiaries, affiliates and trusted vendors may transfer, store and process your customer profile in any country in which we do business, including but not limited to the United Arab Emirates.

Please be advised that Etihad Business Services Center is not responsible for the content or privacy practices of any other websites to which our website may be linked.

We may use cookies and other technologies on our website and those of our partners’. These are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference), for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As with most websites, Etihad Business Services Center also gathers certain information automatically and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, and a date/time stamp and clickstream data. We do not link this automatically collected data to other information we collect about you.

When you accept our cookies, we use them to track your visit to any Etihad Business Services Center web offering. In addition, we use log files and clear gifs to help manage our website and other electronic communications. However, none of this information, other than the automated log-in feature, identifies you personally or is tied to any of your personally identifiable information. You remain anonymous unless you have otherwise provided our website with personally identifiable information.

We use local shared objects, also known as HTML5 cookies, to store your preferences such as volume control, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity, use HTML5 and Flash cookies to collect and store information.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. You can contact us at info@esc-uae.com.

Our website may include buttons linked to our social media presence. These social media features may collect your IP address, locate the page you are visiting on our site, and they may set a cookie to enable the Social Media to function properly. Social media are either hosted by a third party or hosted directly on our website. Your interactions with these social media are governed by the privacy policy of the company providing it.

You have the right to correct or delete your personally identifiable information. This may be accomplished either directly on our website on those screens that allow you to edit your personally identifiable information; or by sending an email to Etihad Business Services at info@esc-uae.com. We will respond to your request within 5 business days upon receipt.

When you contact us please include your name, address and/or e-mail address, account number (if known) and a detailed explanation of your request.

We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Etihad Business Services Center follows industry standards for safe unsubscribe practices. You have the right to opt out of receiving communications from us by following the “unsubscribe” instructions that come with each message from us. In addition, you may also send an email to info@esc-uae.com for this purpose.

The security of your personally identifiable information is important to us. The password that protects your personally identifiable information, as well as your credit card information, are encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for this purpose. These data are also stored in encrypted form.

We adhere to generally accepted industry standards to protect this information, both during transmission and once we receive it. These standards include the use of leading hardware and software applications. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your applicable information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can e-mail us at info@esc-uae.com.

Disputes under this privacy policy will be resolved by our Data Protection staff, who will use commercially reasonable efforts to promptly investigate and, if necessary, correct any problem.

When we make any material change to this Privacy Policy, we will inform you by email (sent to the e-mail address specified in your account) or by posting a notice on our website prior to the change becoming effective. The notice will be posted for 30 days, thereafter, stating that the policy has been updated and we will change the date on this page, noting when the policy was last updated.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.